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Privacy Policy


We’re committed to protecting your privacy. This policy details what personal information we collect and why we collect it, how we use your information and how you can access and update it.

Who we are

Harbour Lights and Smugglers Ride Holiday Flats. Our business contact address is 99 Parkstone Avenue, Poole, BH14 9LP.

Harbour Lights and Smugglers Ride Holiday Flats have appointed a Data Protection Controller.  You can contact them by writing to the usual address or by email to marking your communication for the attention of the Data Protection Controller.

What information do we collect about you?

We collect information while you use our website and when you get in touch. The personal information we collect from you while using the site includes your IP address and information about what pages are accessed and when. Website usage information is collected using cookies (see below).

If you contact us using the website we will also collect your name, telephone number and email address, which will be stored electronically.

If you contact us by telephone we will collect your name, phone number, email address and postal address.

In the unlikely event of a cancellation we may request your bank details to issue a refund.

We have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect. Any personal information is kept private and securely stored until a time it is no longer needed, or until you request that we remove it from our records.

How will we use the information about you?

If you fill out a contact form on our website, we will use the details to contact you by email or telephone in relation to your enquiry.

If you make a booking, we will use your information to process your booking, keep you updated on its progress and request feedback.  We will also pass your names to our Housekeeper to provide your holiday.

To unsubscribe from emails or post you can email or call us on +44 (0)1202 722910. You may also write to us at 99 Parkstone Avenue, Poole, BH14 9LP.

We will never rent, lease or sell this data to other companies or individuals. We will only transfer your personal information to a third-party if required by law to do so.

If you are unhappy with how we have collected or used your data, you have the right to complain to the Information Commissioner’s Office (ICO).

Access to your information

You have the right to access any data that relates to you, to delete it, and to object to its use for marketing. You can also check, correct and update your information (for instance, if you change address or email address). To do this, please contact us on


This website uses cookies, which are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They are used to tailor your return visits and provide a more personalised experience, or to assist in monitoring website usage. They do not allow us to identify you as an individual.

It is possible to disable cookies using your browser preferences. Please note that turning off cookies may affect the functionality of our website.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on 24th  May 2018.